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SHIPPING INFORMATION

Orders are processed and packed within 48 hours of placement, excluding weekends and public holidays. 

After the order is processed and packed, it takes between 1-3 delivery days if you are in a major metro area. For all regional areas, please allow between 2-5 business days for your order to arrive. All orders placed after 5pm on Friday, Weekend or on Public Holiday will be posted the next business day. We provide only Domestic delivery.


DOMESTIC DELIVERY - MALAYSIA

All orders within Semenanjung Malaysia, Sabah and Sarawak are shipped using Poslaju. Poslaju is Malaysia's Express Mail Service and delivers within 2 - 5 business days. Signature will be required when you received the parcel. Tracking numbers will also be provided after we have sent your parcel. 


How long does it take for my parcel to reach me?

We post all orders made before 1pm, Monday – Friday on the same day via PosLaju National Courier. PosLaju National Courier is a next day delivery service and makes deliveries Monday – Saturday, excluding the first Saturday of every month and local public holidays (Malaysia). Orders made on Friday, after 1pm will only be shipped on Monday. If customers do not receive their order within 3 working days, please contact our customer service department to track your order.




INTERNATIONAL DELIVERY

All international orders will be shipped using Poslaju Flexipack International. Signature will be required when you received the parcel. Tracking numbers will also be provided after we have sent your parcel. 

 

What is FlexiPack International?

FlexiPack International is a new prepaid product introduced by Pos Malaysia for sending items not more than 2kg to an overseas destination by air.

 

What is the estimated delivery time for FlexiPack International?

Estimated delivery time for FlexiPack International is similar to International Small Packet service offered by Pos Malaysia. Please refer to the table below:

Zone Destination countries Estimated delivery time (working days) Notes
1 Brunei, Singapore 4 – 10 The estimated delivery time listed applies to major cities only. Delivery to area outside of major cities may incur additional days. Delivery time also is subject to custom clearance process.

 

For registered items, an additional day is needed because it is a recorded delivery.

Cambodia, Hong Kong, Laos,
Myanmar, Philippines, Thailand,
Indonesia, Vietnam
4 – 10
2 Australia, Bangladesh, China, Fiji,
India, Japan, Macao, Mongolia, New Zealand,
South Korea, North Korea,
Taiwan, Sri Lanka
5 – 11
Other countries 6 – 11


Should you need more information about Poslaju, you can refer to this link:

http://www.poslaju.com.my/

Our website is equiped with "Track your order" service, you may also track your order directly from the website